CEOs know it: software drives business outcomes. But business leaders often struggle to connect with their software delivery leaders. All too often gaps in culture, organization and process impede communication and restricts the rate at which valuable software gets into the hand of customers and employees. Even when individual development teams demonstrate success with Agile and dev-ops practices, the net benefits don’t easily scale company-wide.
Improving the status quo starts with putting customers at the center of your software delivery efforts. In this session, we’ll discuss how leading companies are implementing a new, customer-centric operating model to improve software delivery management and deliver better value streams, scale agility beyond IT, improve company-wide communication, rethink governance, measure outcomes and take full advantage of modern software platforms, processes and tools.