CloudBees Jenkins Support

Count on the Jenkins Experts to keep your pipelines buzzing along.

Risk-Free Upgrades

Peace of mind that Jenkins upgrades will install smoothly, without doubts about plugin compatibility.

24x7 Technical Support

On-call support from the largest team of Jenkins-certified engineers anywhere in the world.

Rock-Solid Jenkins

Deploy with confidence on a CloudBees-verified distribution of Jenkins and maintain your recommended configuration.

Trust Our Dedicated Jenkins Experts

Challenges grow as Jenkins use increases throughout your organization. Problem-solving requires more than the typical transactional approach to support other companies offer. Work with our passionate customer success team and skilled group of developer support engineers to identify, combat and resolve your challenges strategically, not transactionally. Take advantage of programs like Continuous Delivery Acceleration, a consulting service developed to help you elevate continuous integration and continuous delivery to the next level.

  • Guided path to CD
  • Assisted onboarding
  • Proactively plan upgrades
  • Customer success management

Plugins That Work, Every Time

In the software delivery process, your development teams work with a variety of tools and systems that integrate with Jenkins. With over 1,400 plugins in the Jenkins ecosystem to choose from, how do you make the right choices and reduce unnecessary risk? Rely on our support engineers for guidance and utilize a vetted, curated, set of plugins that are thoroughly tested by our team for compatibility with Jenkins and interoperability with each other. We do the heavy lifting, while you focus on getting software to production more quickly.

  • Extensive validation program
  • Beekeeper upgrade assistant
  • Curated plugin catalog
  • Verified integrations
  • Monthly feature updates

Fast, Intelligent, Automated Answers

Reduce the amount of time your developers spend firefighting in order to resolve Jenkins issues. Solve problems in minutes and hours rather than days, weeks or even never, with access to a repository of over 800 knowledge base articles to troubleshoot problems on your own. Sign up for free, self-paced, online training courses, post to the community forums for advice or take advantage of a program like CloudBees Jenkins Advisor, an automated diagnostics system for customers that enables us to remotely support your Jenkins installation.

  • Knowledge base hub
  • Free, online training
  • Community forum
  • Automated diagnostics
  • Jenkins support portal

“When we submit a request to the CloudBees support team we normally get a response or resolution within hours. We estimate that commercial support has reduced our typical trouble-shooting time by 70%.”

Fenghua Guan

Head of technology operations, Morningstar Financial

Loved by organizations all over the world…

Contact us for CloudBees Jenkins Support

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