CloudBees is currently hosting its services on AWS, on the East-1 region. Yesterday, AWS started experiencing serious problems on their infrastructure . Most notably, its EBS service (used to store data) was primarily impacted.
While most of RUN@cloud applications were able to run properly, DEV@cloud services were impacted by AWS' outage. Also, our users were not able to log into our services anymore.
Git repositories: those repositories are accessible as of now. If you have information missing from the 12h period, you can simply PUSH from your local repository to recover information.
Subversion repositories: we have decided to forbid WRITE access to those repositories and only allow READ access. That way, we will be able to properly reconcilie them once data is made available to us by AWS. If you do not want to wait and do the reconciliation by yourself now, please open a support ticket .
Maven repositories: much like for the Git repositories, those are accessible in Read-Write and will be reconciliated once AWS is fully back online.
We will provide a new report as soon as we have more information available from AWS.
We would like to apologize for this down-time and we will work on processes to make sure we can improve our availability in case of a future serious down-time of our hosting provider.