CloudBees product feedback policy
At CloudBees, we are constantly listening to and learning from our customers, our team members and the broader market, so feedback about our products is extremely important to us. We believe strongly that taking this feedback on board will inevitably lead to us building better products and experiences.
We use your feedback to help us identify the most important problems and pain points that you face, and the opportunities for us to address those problems with new and enhanced product features so that you can get more value from our products as efficiently as possible.
Why giving us your product feedback is important
We want you to have a seat at the table in our conversations about how our products evolve and develop over time. By taking the time to submit your product feedback to us, it allows us to build direct relationships with you to discuss your feedback, and to keep you in the loop about any related changes we make to our products.
Our commitment to you is that your feedback and ideas will be valued and listened to, rather than filed away and ignored.
We ultimately want to work with you to build the best products we possibly can.
What happens to your product feedback
We triage all new feedback continuously to ensure it's not already an existing feature or something that we can help you with immediately. The product team reads every single request that is submitted, even if they aren’t commented on right away.
Our product teams get together regularly to review and plan all the gathered feedback. They discuss the highest priorities for our customers, prospects, and team members and how the requests align with our product strategy.
To make sure that your requests are reviewed in these meetings, make sure they are clearly written (in English), with details about what you’re trying to accomplish, your current workaround (if you have one), what problems you’re having, the impact that the problems have on your work, and any other details that will help us understand why this is an important request to you. The clearer your request is and the more detail you have, the easier it will be for other users to understand the value of your request, making it more likely to be up-voted.
Note: If you reach out directly to our support or customer success teams, they'll be able to look up the ideas for you, but they won't have any additional information or be able to provide an estimate for when your item will be reviewed.
FAQ
How long will it be before the CloudBees product team reviews and discusses my request?
Feedback is triaged on a weekly basis at the latest - most often requests are triaged continuously within a few days of being submitted. If a request doesn’t align with our strategy, or is a duplicate of an existing request then it will be declined and an explanatory comment will be added to the request.
Our feedback review and planning meetings occur regularly. These meetings are where most planning decisions are made, though the continuous nature of how we work means that we may adapt our plans at any time.
We ask that you please make sure that your requests are clear and concise so that others can vote on them & prioritize.