Weekly Top 10: Aligning IT Operations and Services with the Needs of the Business

Written by: Electric Bee
7 min read
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There was a lot of talk this week about the need to align IT operations and services with business strategies. In fact, both Mike Kail's article for DevOps.com and João Miranda article on InfoQ.com highlight perspectives and differing viewpoints about the relationship between DevOps and ITIL. As we see the number of “connected things” continue to explode, and as IoT applications generate revenue for businesses across the world, aligning IT operations and services with key business drivers will be even more critical.
Additionally, there was plenty of discussions about agile this week. ” Mike Cottmeyer also wrote a nice post on enterprise Agile transformation on DZone , while Ben Linders spun his wheels oncomparing agile software development with the waterfall approach and discussing when each approach may prove best. From a cultural perspective, Emma Codd reported on agile as a concept that firms should provide a workplace with the right balance, in order to retain female talent. Interesting stuff!
Last, but not least, the DevOps Enterprise Summit (sponsored by CloudBees and IT Revolution) launched a twitter Q&A contest this week - where you can win a signed copy of Gene Kim’s book The Phoenix Project, and even a free pass to DOES15 in October. The responses to the first two questions have been excellent! We will continue asking two questions per week, but big congratulations to the first winners:

Below are additional news and posts that garnered the most interest among out followers this week. Be sure to stay tuned to @DOESsummit and @electriccloud on Twitter to get your daily fix of DevOps and CD news.

1 How ITIL Can Co-Exist With DevOps

By @mdkail | Published on @devopsdotcom http://devops.com/2015/06/24/itil-can-co-exist-devops/
The original ITIL framework definition was published in the 1980s, but contrary to many opinions, it has evolved since then, provided one takes a more flexible view. Fast forward to ITILv3, and the framework has been shifted to the view that IT is a service that needs to support business initiatives and strategy.

How ITIL Can Co-Exist With #DevOps : http://t.co/9eO83CjXzj @devopsdotcom @ElizabethLawler pic.twitter.com/WLzHndu8KY

— DOES Summit (@DOESsummit) June 24, 2015

2 65 of IoT Applications Generate Revenue, Report Says

By @DeenaAmatoMcCoy | Published on @Mobi_Enterprise http://mobileenterprise.edgl.com/news/65--of-IoT-Applications-Generate-Revenue,-Report-Says100852
The number of connected things is set to explode, with the marketplace expected to reach 25 billion by 2020, according to Gartner. With more digital technologies feeding the Internet of Things (IoT) beast, there is an unprecedented rise of software designed to simplify the development, deployment and management of IoT business applications. What is impressive however is that 65 of IoT apps are currently generating real revenue, and this will rise to 80 by 2018, according to an industry survey conducted by Progress (www.porgress.com).

65 of #IoT Applications Generate Revenue, Report Says http://t.co/AKcNWRoTjc @Mobi_Enterprise cc: @pDendi — CloudBees (@electriccloud) June 22, 2015

3 DevOps and Cloud: Like Chocolate and Peanut Butter

By @pgillin | Published on @CIOonline
One of the key differences with DevOps is that development and operations are bound together so that configuration of the infrastructure is part of the code itself. In other words, instead of doing development on one machine and deployment somewhere else, the machine becomes part of the application. You can’t do this without virtualization. When infrastructure scales up and down as the application needs it, you get better reliability and performance. The Puppet Labs survey found that DevOps practitioners spend 33 percent more time on infrastructure issues, but the time investment is more than offset by productivity gains.

#DevOps & #Cloud : Like Chocolate & Peanut Butter http://t.co/F2CF5X6Muo via @CIOonline pic.twitter.com/BO29Tu5lAu

— DOES Summit (@DOESsummit) June 22, 2015

4 ITIL vs. DevOps: Different Viewpoints

By @jhosm | Published on @InfoQ http://www.infoq.com/news/2015/06/itil-vs-devops#.VYw90uCRuRQ.twitter
The discussion on ITIL vs. DevOps is a common one. There are many different views on the subject: some argue that ITIL and DevOps have different mindsets; some that they are compatible; some that they are different but both have their place in the IT department. In a recent article, Charles Betz, leader of the Agile Workstream at the Open Group IT4IT Forum, which aims to provide a "vendor-neutral Reference Architecture for managing the business of IT", argues that their basic principles are at odds. ITIL is still trapped in a phased workflow. DevOps embraces lean product management tenets such as managing work in progress, managing queues, or handling small batches.

Different Viewpoints - #ITIL vs. #DevOps : http://t.co/cWpQt8e3gz via @InfoQ — DOES Summit (@DOESsummit) June 25, 2015

5 How to retain female talent in the workplace: Offering agile working and tailored support is crucial

Published on @CityAM **** http://www.cityam.com/218548/how-retain-female-talent-workplace
Lord Davies’s report, published in March this year, showed that representation of women on FTSE 100 boards has almost doubled in the past four years to 23.5 per cent. The government’s target for 25 per cent of board positions to be held by women by the end of this year is in sight, and there can be little doubt that British businesses are taking strides towards gender diversity at a senior level. While we should be celebrating these successes, we shouldn’t lose focus on the challenges that still exist for companies wishing to achieve lasting change on gender diversity. How do we ensure that we retain enough women in the workplace over the longer term to ensure that this progress continues?

6 Agile vs. Waterfall: When is each approach to software requirements best?

By @BenLinders | Published on @TechTarget
When it comes to choosing between Agile or Waterfall projects, Agile proves more valuable for helping development teams and stakeholders retain focus on the right software requirements.

#Agile vs Waterfall: When is there a best use case, per @BenLinders : http://t.co/WFZjUFDEsc @SoftwareTestTT pic.twitter.com/I9TvT5ZK1r

— CloudBees (@electriccloud) June 24, 2015

7 Where Does an Agile Transformation Start? Everywhere.

By @mcottmeyer | Published on @DZone
Okay, so your enterprise wants to start an agile transformation. Good for you! We’ll assume you know why you are doing it, what the values are and that it’s not an overnight process.
That still leaves a question of where in the organization do you start? Do you start with a small scale team level approach? Do you get executive sponsorship for a top down push? Do you work through the PMO? And what about middle management?

8 Agile techniques work for more than software development

Published on @TechTarget http://searchsoftwarequality.techtarget.com/opinion/Agile-techniques-work-for-more-than-software-development
Talk about success for Agile techniques -- it's not just for software development. An expert applies Agile techniques to family management.

9 The rise of DevOps necessitates full-stack developers at The Washington Post

By @Sooraj_Shah | Published on @Computing_News http://m.computing.co.uk/ctg/feature/2414761/the-rise-of-devops-necessitates-full-stack-developers-at-the-washington-post
Not long ago, full stack developers may have been considered commonplace. A few years ago the area of web development didn't require as many layers. Now with the MEAN stack (that is MongoDB, Express.js, Angular.js and Node.js), along with Amazon Web Services (AWS), HTML 5, UX, Nginx and SASS, there is far more for anyone to be considered "full stack". Add to that the rise of a DevOps workplace and now, developers need to go out of their comfort zones and take on board infrastructure-related skills too.

10 Enterprise Software’s Trillion-Dollar Opportunity

By @levie | Published on @TechCrunch http://techcrunch.com/2015/06/21/enterprise-softwares-trillion-dollar-opportunity/

Outside of the tech industry, an unmistakable trend is sweeping the business world.

Companies in industries as far ranging as transportation, pharmaceuticals and manufacturing are facing the pressures of digital disruption. As we move irreversibly into an economy defined by new competitive parameters, incumbents saddled with legacy cultures, business processes, and technology are stuck in the past. Others, likeGE , Ford , Walmart and Deloitte , have realized that there’s no way to compete in the future if they don’t adapt now.

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