We’ve all been pulled into incident phone bridges in the middle of an ongoing incident, and experienced the chaos of such a high-stakes conference call. Figuring out who is in charge, what the current situation is, and what work is already in progress can be daunting, especially if you want to do that without disrupting the response that’s already happening. As many organizations shift toward collaborative communication tools for daily work, incident response in many organizations still relies heavily on these real-time calls, but there’s a better way.