CloudBees Is Improving the Customer User Management Experience

Written by: Sylvain Deyris

The following is an important update for our customers.

We are improving the login and onboarding experience of your CloudBees support and training resources to provide customers with an easier and more integrated journey.

Starting May 15, 2021, the login system for support, uploads and training will leverage our new identity system:

The same day, the legacy user management console will be replaced by our new user management system:

What This Means for Customers

This new system will unify access for all the CloudBees hosted resources and allow you to easily access our SaaS products, tap into support or training resources or provide product feedback. No action is required on your side.

Some other things to know:

  • As an individual user, you can use this new interface to manage your user profile, security features and organizations membership

  • As an organization admin, you can manage your organization details, invite or remove users, manage their permissions and configure SAML Single Sign-On

The legacy systems will remain operational for a bit longer, but we strongly advise you to start using the new system to be fully ready the day we will stop them.

If you have any questions related to this change, please do not hesitate to contact your Customer Success Manager or email us. You can also learn more about the new user management experience on the documentation site.

Finally, please do not hesitate to provide feedback to help us make this new experience even better.

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