Commercial Support for Jenkins
Our team has unparalleled expertise with the Jenkins codebase.
The CloudBees Jenkins Platform provides you access to the Jenkins experts at CloudBees. We’ve contributed a large portion of the Jenkins core and we’ve seen a number of Jenkins deployments, both large and small, successful and not-so-successful. Let our expertise help ensure your implementation is one of the successful ones!
You’ll get professional support for:
- Open source Jenkins (LTS)
- All open source plugins
- CloudBees Jenkins Platform plugins
- Hybrid functionality, between the CloudBees Jenkins Platform and DEV@cloud (Jenkins in the cloud)
- Any fixes we make for our customers are provided back to the Jenkins community.
- Support lifecycle and update policies
We offer several support levels with specific guaranteed response times according to the severity of your question or issue.
NOTE: If you are a freemium customer looking for Jenkins support, you can also check out the CloudBees forums on Stackoverflow.
Commitment to Customer Value
“The success of our customers depends on our ability to fix issues and provide guidance in a timely and professional manner. At CloudBees, support and engineering teams work hand-in-hand, as one global group of experts. You don’t go through layers of support levels before talking to someone who understands your problem or question. Your initial contact is a Jenkins specialist.”
— Francois Dechery, vice-president of customer success, CloudBees